Privacy
Version 1.0 · Last updated 11 October 2026
1. Who handles your information
The platform is operated by Azoum Masar, an establishment registered in Saudi Arabia (commercial registration 7054229955). For questions or privacy requests, write to sales@azoum-masar.com, call 058 008 4211 or use the contact form.
2. What we collect
Website forms collect a contact name, company name, work email and Saudi phone number, with the subject and message of an enquiry. Company accounts collect the account holder's name, job title, mobile number and email; passwords are stored only in hashed form. We also keep what companies enter to use the platform: company details and registration documents; shipment requests with pickup and drop-off addresses and site contacts; offers; electronic contracts with each signer's name, job title, signing time, IP address and browser details; drivers' names, mobile numbers and vehicle plates; proofs of delivery; and dispute descriptions. We record the time of each action and keep an audit log. Please do not include sensitive personal data that is not requested.
3. Why we use it
We use this information to answer enquiries, create accounts, verify companies, run requests, offers, contracts and shipments, notify users in the platform and by email about key events, handle disputes, calculate and collect platform fees and keep the platform secure. Email notifications can be turned off in the account settings; notices inside the platform stay on. The forms ask for your consent, and we do not sell your information. You may withdraw consent through the contact form; this does not affect processing already carried out lawfully.
4. Who sees it, and our service providers
The two companies of a shipment see each other's company details from the award, and each other's contacts and exact addresses only after both have signed the contract. Platform administrators see what they need to verify companies and handle disputes. Payments go through Waffy, which processes the payment details the parties give it under its own privacy policy. Azoum Masar does not receive or store card or bank details; it keeps the status and the reference of each contract's payment. The database is hosted by Supabase in Frankfurt, Germany, outside Saudi Arabia. Netlify serves the website and server functions. Resend sends our emails and processes the recipient's email address, name and message. Cloudflare Turnstile processes technical signals to detect automated abuse.
5. How long information is kept
Contact messages are kept while an enquiry is handled; administrators delete them on request. Records of sent emails are deleted automatically after 90 days. Company, contract and shipment records and the audit log are kept for as long as the law and the contracts require.
6. Your choices and requests
You can use the contact form to request access to a copy of your information, correction, deletion or withdrawal of consent. Describe the request without attaching identity documents. Reasonable verification may be needed to protect your information, and applicable legal exceptions may affect the response. You may also raise a complaint with the competent Saudi data protection authority.
7. Protection and updates
Visitors cannot read submitted records. Each company sees only its own data and what its shipments require, documents and proofs of delivery are stored privately, and administrators need two-step verification. Each contract carries a digital fingerprint (SHA-256) that reveals any change to it. Submissions are validated on the server and protected by an anti-bot check. No system guarantees absolute security. Any update to this notice is published on this page.